Accessibility requirements can include wheelchairs, personal assistant ticket, sight impairment, hearing loop or aisle seat requirements.

We offer a complimentary personal assistant ticket for all our events (excluding book and ticket and food and drink events) and assistance dogs are welcome in all our venues.

You can make an access requirement booking for the Cheltenham Jazz and Music Festivals by completing one of the online forms below.  So that the box office team can allocate the most suitable seating for you, please include as much detail as possible about the access requirement you have.

Cheltenham Jazz Festival  access requirement form.

Cheltenham Music Festival access requirement form.

Cheltenham Science Festival access requirement form.

When your form has been processed by the Box Office team, you will receive an email confirming your order with details on how to pay.

Are welcome. Please provide proof that the dog is registered with an organisation that is a member of Assistance Dogs UK.

You can discover which events are captioned at our Festival by using the Closed Caption filter on the What’s On pages.

Relaxed performances are open to everyone, with an environment that has been considered particularly for anyone who would benefit from a more relaxed environment including pre-school children, individuals with an Autistic Spectrum Condition, those with sensory and communication impairments, those with learning disabilities and people with dementia.

These performances are produced in a variety of ways to reduce anxiety and ensure a safe and enjoyable live event experience:

· The doors are opened 10 minutes before the event for families to become familiar with the environment before the event begins and make themselves comfortable

· Participants can arrive quietly in the venue before the event begins

· There is a relaxed attitude to audience noise

· The lights in the auditorium remain low throughout the show

· There are no sudden loud noises

· Audience members are free to leave and re-enter the auditorium at any point

· Our venue staff will be briefed on how they can support you and the event

· Events will state whether they are relaxed in both the brochure and the What's On grid for each Festival

· You can contact us in advance if you have any questions at boxoffice@cheltenhamfestivals.com

Strobe Lighting

Should an event contain strobe lighting there will be on-site warnings at the venue.

Loud noises

Should an event contain sudden and loud noises there will be on-site warnings at the venue.